Taking applicationsTechnical Support·Posted 14h ago
L2 Technical Support Representative ‑ Work From Home & Shifting Schedule
TwoconnectVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
EnglishMid level
About the role
This is a remote L2 technical support role answering customer enquiries via chat, email and phone and troubleshooting EV hardware. It is a full-time shifting schedule with evening and weekend cover, open to Philippines-based professionals with at least three years of technical support experience.
What you'll do
- Answer customer enquiries via live chat, messages, email or phone
- Create and monitor customer support tickets
- Provide L2 technical support for EV products
- Troubleshoot hardware setup, configuration and maintenance
- Redirect or escalate complex issues
- Schedule appointments and follow up with customers
- Update customer interaction records
- Provide general customer support
What you'll need
- Bachelor's degree or equivalent
- Minimum 3 years technical support experience
- L2 support and hardware troubleshooting experience
- Familiarity with CRM or ticketing systems
- Strong communication and problem-solving skills
- Quick learner with attention to detail
- Self-motivated and proactive
Skills
Technical supportHardware troubleshootingCRM and ticketing systemsCustomer communicationProblem-solvingAttention to detailIndependent workEscalation management
Benefits
Work from homeHealth insuranceGovernment-mandated benefitsTraining programmesCareer growthCompany outingsWellness sessionsMedical reimbursements
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