FinTech Customer Service Advisor
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
FinTech Customer Service Advisor at RayaCX handling customer inquiries, troubleshooting issues, and resolving problems for fintech clients. The role is listed as on-site in Cairo, Egypt, full-time and permanent, with health insurance, training, and career growth.
What you'll do
- Serve as primary customer contact
- Troubleshoot and resolve customer issues
- Maintain product and industry knowledge
- Suggest process improvements
- Collaborate with sales and product teams
- Keep accurate customer interaction records
- Meet individual and team KPIs
- Improve customer satisfaction and retention
What you'll need
- Bachelor's degree in Business, Finance, or related field
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize
- Strong problem-solving and decision-making
- Proficiency in Microsoft Office and CRM software
- Good English
- FinTech understanding is a plus
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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