Taking applicationsTechnical Support·Posted 8d ago
Senior Technical Support Engineer
CriblVerified company
Remote - United States
Pay
$43.5–$68/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishSenior level
About the role
A senior technical support role at Cribl providing enterprise-level support for Cribl Stream and related products. It is remote but limited to the United States, includes on-call or off-hours duties, and has a base salary range of $90,000–$141,000.
What you'll do
- Provide enterprise technical support via Slack, email, and online meetings
- Research, diagnose, and troubleshoot customer issues
- Document knowledge in tech notes and articles
- Escalate unresolved issues to internal teams
- Set customer expectations and ensure issue closure
- Participate in stand-by, on-call, or off-hours duties
What you'll need
- BS in Computer Science or similar, or equivalent experience
- 5+ years supporting enterprise customers or distributed systems
- Experience with Linux, AWS, Azure, and networking
- Excellent client-facing written and verbal communication
- Expert-level troubleshooting and critical thinking
Skills
Technical supportTroubleshootingLinuxAWSAzureNetworkingCustomer communicationObservability
Benefits
Health insurancePaid time offPaid holidays401(k)EquityFertility treatment benefitDental insuranceVision insurance
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Applications close on 18 November.