Taking applicationsTechnical Support·Posted 3d ago
Support Engineer Internship
Metasys
Remote
Pay
Not listed
Job type
Internship · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishEntry level
About the role
A three-month remote internship providing Tier 1 and Tier 2 technical support for e-commerce customers and internal supply-chain platform users. It involves ticket management, client onboarding, AI support-agent QA, and knowledge-base work, with no stipend initially and possible paid full-time conversion based on performance.
What you'll do
- Provide Tier 1 and Tier 2 technical support
- Diagnose and resolve platform issues
- Conduct technical onboarding and training for clients and internal teams
- Manage the support queue and tickets against SLAs
- Document and escalate bugs and feature requests
- Gather customer feedback and usage insights
- QA AI customer support agents
- Maintain and structure the AI knowledge base
What you'll need
- Technically adept at troubleshooting web applications
- Proficiency with browser developer tools
- Understanding of API communication flows
- Experience managing complex ticketing systems
- Basic ability to interpret logs from Grafana/Loki
- Ability to quickly learn supply chain concepts
- Support e-commerce and B2B portal users
- Document troubleshooting steps and resolutions
Skills
Web application troubleshootingBrowser developer toolsAPI communication flowsTicketing systems such as ServiceNow and Jira Service DeskLog interpretation with Grafana/LokiSupply chain concepts such as WMS and OMSAI support-agent QAKnowledge base curation
Benefits
RemoteMentorshipPotential paid full-time opportunity after first quarterPossible direct FTE absorption by client
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