Taking applicationsChat / Email·Posted 8d ago
RCM Client Success Manager
Prompt HealthVerified company
Remote
Pay
$38.5–$45.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishMid level
About the role
A customer success role for a healthcare software company, managing post-onboarding relationships for rehab therapy clients using its RCM service. It requires an active PT, OT, or SLP clinical license and combines client meetings, billing workflow support, and performance analysis.
What you'll do
- Build trust-based relationships with post-go-live clients
- Host regular client meetings such as monthly business reviews
- Monitor and respond to client support inquiries
- Support clinical and billing workflows, including claims and denials
- Analyze client performance data and KPIs
- Identify and manage churn indicators
- Educate clients on Prompt software and RCM offering
- Collaborate with RCM Ops, Support, Product, Engineering, and Success teams
What you'll need
- Active PT, OT, or SLP clinical license
- Direct experience in outpatient therapy settings
- Understanding of clinical, administrative, and billing workflows
- 3+ years in medical billing, insurance claims, or RCM preferred
- Customer-facing relationship management experience
- Tech-savvy with EMR, workflow tools, and SaaS systems
- Proficiency in Microsoft Excel and Google Workspace
- Excellent written and verbal communication skills
Skills
Revenue cycle managementClient relationship managementClinical workflowsMedical billing and insurance claimsEMR and SaaS systemsExcel and Google WorkspaceKPI and performance analysisWritten and verbal communication
Benefits
Paid time offHealth insuranceRemote/hybrid environmentEquity compensation401kLife and disability insuranceSponsored lunchesWellness benefits
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Applications close on 18 November.