Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
Infinitus Systems, Inc.Verified company
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishSenior level
About the role
Customer Success Manager role owning enterprise healthcare accounts from onboarding through renewal and expansion. It requires 5+ years in customer success or technical account management and US work authorization, with remote work outside SFC.
What you'll do
- Own enterprise accounts from onboarding through renewal and expansion
- Conduct check-ins, usage monitoring, QBRs, and proactive outreach
- Identify and convert expansion opportunities with Sales
- Support implementation, integrations, workflow design, and user training
- Collaborate with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps
- Maintain CRM/CS records, communications, issue resolution, and renewal tracking
- Advocate customer feedback internally and inform product roadmaps
- Build relationships from end-users to senior executives
What you'll need
- 5+ years in customer success, technical account management, or consulting in health tech
- Experience managing complex multi-stakeholder enterprise accounts
- Strong technical fluency in integrations, APIs, or clinical/operational contexts
- Track record of driving expansion, renewals, and utilization growth
- Cross-functional collaboration and customer advocacy
- Clear, executive-ready communication
- Experience with CRM/CS tools and account hygiene
- Authorized to work in the US without employer sponsorship
Skills
Enterprise account managementCustomer successTechnical account managementCRM/CS toolsQuarterly Business ReviewsRenewals and expansionCross-functional collaborationHealthcare technology
Benefits
Paid time offHealth insuranceWellness stipend401(k)EquityPaid parental leaveBi-annual offsitesCompetitive salary
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Applications close on 18 November.