Taking applicationsChat / Email·Posted 8d ago
Senior Customer Success Manager
VantageVerified company
USA (Remote)
Pay
$67.5–$77/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA (Remote
Open to people in the United States
EnglishSenior level
About the role
Senior Customer Success Manager for a cloud cost transparency platform, owning post-sale customer engagement from onboarding through renewal for technical B2B customers. The role is remote but Vantage is only set up to employ in the United States, and it requires 5+ years of customer success or technical account management experience plus FinOps/cloud cost management exposure.
What you'll do
- Own post-sale customer lifecycle including onboarding, adoption, value reviews, and renewals
- Act as a trusted advisor so customers maximize the Vantage solution
- Advocate for customers internally on support issues and feature requests
- Engage customer stakeholders across CTO, VP Engineering/Infrastructure, and DevOps roles
What you'll need
- 5+ years in Customer Success or Technical Account Management in B2B tech or SaaS
- Strong communication with technical audiences
- Experience with FinOps Cloud Cost Management solutions
- Ability to manage SMB to large enterprise accounts
- Strong emotional intelligence and customer empathy
- Must be employable in the United States
Skills
Customer successTechnical account managementFinOps cloud cost managementB2B SaaSStakeholder communicationAccount portfolio managementOnboarding and adoptionBusiness reviews
Benefits
EquityRemote-friendly
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Applications close on 18 November.