Taking applicationsTechnical Support·Posted 8d ago
Technical Customer Success Manager (German & English Language)
TrellixVerified company
Remote Germany, Remote United Kingdom
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote Germany, Remote United Kingdom
GermanEnglishSenior level
About the role
Technical customer success role for a cloud security company, acting as the bilingual German/English technical point of contact for enterprise customers. It focuses on product adoption, health checks, governance meetings, training, and optimization of security deployments, with remote locations listed as Germany and the United Kingdom.
What you'll do
- Manage customer relationships as a technical point of contact
- Tailor adoption plans to customer business goals
- Conduct health checks and advisory for solution optimization
- Monitor customer deployments and communicate proactively
- Run operational and C-level governance meetings
- Conduct best-practice workshops and training
- Develop QBRs and value plans
- Collaborate with Sales, Solution Engineering, Product, and Support
What you'll need
- Fluent written and verbal German and English
- 5+ years in a customer-facing technical role
- Understanding of OSI model and TCP/IP protocols
- Knowledge of HTTP/HTTPS, SSL, PKI, firewalls, proxy, VPN, and SIEM
- SaaS and SSO/SAML fundamentals
- Strong troubleshooting and problem-solving skills
- Excellent customer management and communication skills
- Ability to manage multiple accounts
Skills
Customer relationship managementTechnical supportNetworking and securityOSI model and TCP/IPHTTP/HTTPS and SSLPKIFirewalls, proxy, VPN, and SIEMSaaS and SSO/SAML
Benefits
Retirement plansHealth insurancePaid time offPaid parental leaveFlexible hoursCommunity involvement support
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Applications close on 18 November.