Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager II (Nordics, Danish Speaking)
PleoVerified company
Copenhagen Lisbon London
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Copenhagen Lisbon London
DanishEnglishMid level
About the role
A customer success role managing SMB and Mid Market Nordic customers for Pleo's expense management platform, covering adoption, expansion, and retention. It requires 5+ years in account management, sales, or customer success and Danish plus English, with hybrid or fully remote options based in Copenhagen, Lisbon, or London.
What you'll do
- Nurture and support expansion opportunities from the customer base
- Advise customers on creating ideal processes with the tool
- Own the adoption journey for a customer portfolio
- Triage inbound communication across email and web chat
- Prevent churn by measuring health scores and product adoption
- Bridge customer feedback to the product team
- Manage day-to-day operations and long-term customer relationships
- Collaborate with CX, Onboarding, AM, Sales and Product teams
What you'll need
- 5+ years in account management, sales, or customer success
- Danish speaking
- Fluent in English
- Empathetic communication
- Goal-oriented and self-directed
- Comfortable in a fast-paced, high-volume environment
- Trustworthy with deadlines and promises
- Open, positive mindset
Skills
Customer successAccount managementUpselling and cross-sellingSaaS product advisoryHealth score monitoringInbound communication triageStakeholder collaborationRelationship management
Benefits
Paid time offHealth insuranceFlexible hoursPaid parental leaveLunch allowanceMental health supportFully remote optionPleo card
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Applications close on 18 November.