Customer Care Representative‑ Spanish/English (Temporary)

A six-month temporary work-from-home customer care role handling incoming calls about a scholarship program for families and schools. It pays $19/hour and requires fluency in English and Spanish plus eligibility to work in the USA.

• Handle incoming calls
• Answer student inquiries
• Explain scholarship application and funding status
• Ensure callers are satisfied
• Register students

• Fluency in English and Spanish
• Eligible to work in the USA
• Customer service experience
• Excellent wired internet connectivity
• Quiet, distraction-free, secure workspace
• Familiarity with Microsoft Office
• Strong communication skills
• Multitasking abilities

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.