Customer Service Representatives ‑ Emergency (Virginia State Residents)
SutherlandVerified company
Virginia Beach, VA, United States
Pay
$15/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Virginia Beach, VA, United States
Open to people in the United States
About the role
A full-time customer service role handling emergency and utility calls, including outages, billing questions, and energy programs by phone, email, and chat. It requires living in Virginia and offers $15/hour plus overnight premiums and performance incentives.
What you'll do
- Handle customer service calls such as service requests, billing questions, and energy conservation advice
- Handle calls related to power outages and emergency situations
- Educate customers on suppliers and energy choice programs
- Provide customer care via phone, email, chat, and correspondence
What you'll need
- Must perform work from within the State of Virginia
- Full-time availability
- Availability for various shifts and at least one weekend day
- High school diploma or equivalent
- Experience in customer service
- Familiar with Microsoft Office
- Excellent verbal and written communication skills
- Strong multi-tasking skills
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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