Taking applicationsVoice Support·Posted 8d ago
Team Leader ‑ RBG ‑ Direct Banking Centre‑Egypt COE.Client Experience and Conduct Group‑MEGPCOE
MashreqVerified company
On-site — Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Egypt
EnglishMid level
About the role
Team Leader at Mashreq's Direct Banking Centre in Egypt, overseeing day-to-day call center operations and staff. The role focuses on resource planning, performance metrics, coaching, complaint resolution, and improving customer service standards.
What you'll do
- Develop objectives for daily call center activities
- Plan resources to maximize productivity
- Collect and analyze call center statistics
- Hire, coach, and train personnel
- Monitor and improve call handling processes
- Evaluate performance with key metrics
- Prepare reports for departments and management
- Resolve customer complaints
Skills
Call center operationsResource planningData analysisCoaching and trainingProcess improvementPerformance metricsReportingComplaint resolution
About Mashreq
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.
Banking1001-5000 employeesHQ: Dubai, UAE
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