Associate Service Desk Analyst ‑ German Speaking
Envision Employment SolutionsVerified company
Hybrid — New Cairo, Cairo, Egypt
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
New Cairo, Cairo, Egypt
About the role
First-line technical support role at an IT services company, handling login and software issues for clients worldwide over phone, email and chat in German and English. Open to fresh graduates, it runs in a 24/7 operation with flexible shifts and a hybrid setup in New Cairo.
What you'll do
- Act as first point of contact via phone, email and webchat within SLAs
- Log incidents and service requests in the ticketing system
- Diagnose, troubleshoot and resolve technical issues
- Escalate complex cases to the right resolution team
- Monitor the ticket queue and follow up until resolution
- Work with the Incident Manager on high priority issues
What you'll need
- Bachelor's degree in any relevant field
- 0 to 2 years IT support, service desk or customer-facing experience
- Fresh graduates welcome
- Fluency in German, written and spoken
- Very good command of English
- Comfortable working shifts in a 24/7 environment
Skills
Benefits
About Envision Employment Solutions
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs.
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