Taking applicationsTechnical Support·Posted 14h ago
Technical Support Specialist
AnyDeskVerified company
Shanghai, China
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Shanghai, China
EnglishMandarinMid level
About the role
Technical support specialist at AnyDesk handling phone, email and live chat support for remote access software, plus troubleshooting and knowledge articles. Requires English and Mandarin fluency and is based in Shanghai, China.
What you'll do
- Provide technical support by phone, email and live chat
- Develop best practices for recurring problems
- Collaborate within and outside the team
- Support Sales and Business Development teams
- Create technical articles and workarounds
- Advise customers on product based on business requirements
- Ensure customer satisfaction
What you'll need
- 2+ years experience in a customer contact-centered area
- Completed studies or training in IT
- Basic knowledge of networks
- Expertise in at least one operating system
- Fluency in English and Mandarin
- Strong written and verbal communication
- Customer and service orientation
- Problem-solving attitude
Skills
Technical supportRemote access softwareNetwork basicsWindows/macOS/Linux/Android/iOSREST APIsWritten and verbal communicationCustomer serviceKnowledge management
Benefits
Career growthCareer starters welcomeAgile work environmentProfessional and collegial atmosphereEqual opportunity employer
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