Bogotá | Bilingual Customer Service Specialist I CT

Customer service role supporting customers by phone, chat, or email, owning issues through resolution and documenting interactions. Based in Bogotá, Colombia, it requires B2+ English, a high school diploma, and basic computer and CRM skills.

• Support customers via phone, chat, or email
• Own customer issues through to resolution and escalate when needed
• Document interactions accurately and keep customer information updated
• Handle sensitive information with confidentiality and care

• B2+ English communication skills
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems
• Customer-focused mindset
• Strong problem-solving abilities
• Attention to detail and accuracy in data handling
• Basic computer skills such as CRM tools, email, and spreadsheets

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.