Taking applicationsTechnical Support·Posted 1mo ago
Technical Support Specialist
Raenest Business
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
A remote full-time technical support role providing assistance to customers and internal employees via phone, email, and chat. The job involves troubleshooting hardware and software issues and offers benefits like health insurance, paid time off, and a training budget.
What you'll do
- Provide technical support via phone, email, and chat
- Troubleshoot and diagnose hardware/software issues
- Escalate priority issues
- Follow up with customers
- Maintain records in ticketing system
- Train customers on new products
- Collaborate with internal teams
- Continuously improve technical knowledge
What you'll need
- 2+ years technical support experience
- Excellent communication skills
- Problem-solving and troubleshooting
- Teamwork
- Ticketing systems and remote support tools
- Windows and Mac OS
- Networking protocols
- JavaScript, React, and SQL
Skills
Technical supportTroubleshootingTicketing systemsRemote support toolsWindows/MacNetworking protocolsJavaScript/ReactSQL
Benefits
Remote friendlyHealth insuranceTraining budgetTeam building eventsCareer growthPaid time off
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