Taking applicationsChat / Email·Posted 8d ago
Senior Customer Success Manager
PleoVerified company
London
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
London
EnglishSenior level
About the role
A Senior Customer Success Manager role at Pleo supporting high-touch Mid Market SaaS customers in the UK and Ireland. It focuses on product adoption, expansion, relationship management, and preventing churn, with hybrid or fully remote options but a London, UK location.
What you'll do
- Own the adoption journey for a Mid Market customer portfolio
- Advise customers on creating ideal processes with the product
- Drive expansion, upselling, and cross-selling opportunities
- Handle inbound communication via email, web chat, and other channels
- Prevent churn using health scores and product adoption data
- Collaborate with product, sales, support, and marketing teams
- Cultivate key customers as advocates
- Relay customer feedback to the product team
What you'll need
- 7+ years in account management, sales, or customer success
- Fluent in English
- SaaS customer success experience
- Empathetic communicator
- Comfortable with high-volume, high-velocity work
- Self-directed and goal-oriented
- Strong relationship management
- Able to coordinate multiple initiatives
Skills
Customer successAccount managementSaaSUpselling and cross-sellingRelationship managementProduct adoptionHealth score monitoringStakeholder collaboration
Benefits
Paid time offHealth insuranceHybrid or fully remote workMental health supportPaid parental leaveLunch allowancePleo cardCareer growth
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Applications close on 18 November.