Taking applicationsChat / Email·Posted 8d ago
SkillBridge Training Program ‑ Tier 1 Support Specialist
HyporiVerified company
Remote - US
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishEntry level
About the role
A SkillBridge training program for transitioning US service members to learn Tier 1 customer support in ServiceNow and Zendesk, with light AWS troubleshooting. It offers structured phases, mentoring, and hands-on ticket triage and escalation experience.
What you'll do
- Shadow Tier 1 support staff
- Intake, categorize, and update tickets
- Follow runbooks and SOPs
- Prepare escalations to Tier 2
- Perform light AWS checks
- Maintain templates and documentation
- Handle guided Tier 1 tickets
- Participate in team meetings
What you'll need
- Transitioning US service member
- DOW SkillBridge eligibility
- Command authorization and approval
- Available for up to 180 days
- Remote within the US
Skills
ServiceNowZendeskTicket triageAWS basicsTroubleshootingEscalation handlingDocumentationCustomer communication
Benefits
MentorshipStructured trainingHands-on experienceHealth insurance401(k) matchingPerformance bonusParental leaveLife and disability insurance
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Applications close on 18 November.