Customer Support Specialist with Swedish and English

A full-time voice and non-voice customer support role for a mobile virtual network operator, handling billing, technical troubleshooting, and general inquiries. It requires Swedish and English at B2 level and rotational shifts, with no sales or upsell duties.

• Handle inbound voice, email, and chat support
• Resolve billing, product, and technical issues
• Achieve first contact resolution and escalate when needed
• Document interactions in CRM systems
• Meet KPIs such as AHT, FCR, and quality
• Maintain regulatory and data privacy compliance

• Swedish B2 minimum
• English B2 minimum
• Clear voice communication
• Basic computer and CRM skills
• Willingness to work rotational shifts
• Background verification
• Typing 30 WPM for non-voice roles

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.