Taking applicationsChat / Email·Posted 15h ago
Customer Experience & Community Relations
Featherless AIVerified company
Australia
Pay
$28.5–$35/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishMid level
About the role
This is a front-line support and community role for Featherless AI's open-model inference platform, covering live chat, Discord, email, and announcements. It also involves escalating technical bugs and reporting customer feedback to product and growth.
What you'll do
- Own website live chat first response and resolution
- Manage Discord, welcome members, keep threads active
- Post model, change, and incident announcements
- Work support inbox to chat standard
- Escalate bugs to engineering and close the loop
- Report voice of customer weekly to Growth and Product
- Hand off growth opportunities to BDRs
- Build canned replies and help-centre articles
What you'll need
- 1–3 years in technical support, community management, or developer relations
- Hands-on fluency with open AI models
- Can support both developers and creators
- Excellent written English
- Self-directed across timezones
- AI power user
- Bonus: Discord or creator community experience
- Bonus: docs/help-centre writing or second language
Skills
Live chat supportDiscord community managementEmail supportTechnical troubleshootingOpen-source AI modelsAPI debuggingDocumentationAI-assisted support
Benefits
Direct line to Growth, Platform and InfraWork in open AI ecosystemSmall high-performing teamFront-line ownership
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