Customer Service Representative ‑ MT
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
A full-time, on-site customer service specialist role in Alexandria, Egypt, handling customer inquiries by phone and resolving issues with empathy. Fresh graduates and dropouts are welcome, but fluency in English at B2/C1 level and willingness to work night and overnight shifts are required.
What you'll do
- Handle customer interactions efficiently and with empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication
- Address inquiries and resolve issues
- Maintain high levels of customer satisfaction
What you'll need
- Fluency in English (B2/C1)
- Strong customer service and support skills
- Ability to enhance customer satisfaction and experience
- Problem-solving and active listening
- Flexibility with night and overnight shifts
- Customer-facing experience and CRM familiarity is a plus
- Professional phone etiquette is a plus
- Open to fresh graduates and dropouts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.