Taking applicationsChat / Email·Posted 14h ago
Bilingual Russian/English Customer Care Specialist (back office)
TaskUsVerified company
Thessaloniki, Greece
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Thessaloniki, Greece
RussianEnglishMid level
About the role
TaskUs seeks a bilingual Russian/English Customer Care Specialist for back-office customer support in Thessaloniki, Greece. The role involves voice, chat and email assistance, with B2/C1 language levels required.
What you'll do
- Provide world-class customer service on every call
- Handle technical-based customer assistance via voice, chat and email
- Address challenges in a customer-focused role
- Participate in department initiatives
- Provide feedback and updates
- Promote collaborative solutions
- Support colleagues and the department
- Drive team and department development
What you'll need
- Bilingual Russian (B2/C1) and English (B2/C1) speaking and writing
- Experience in customer support or technical support
- Help desk or IT function experience
- Strong written and oral communication skills
- Ability to work independently and as a team player
- Adaptable and flexible with process and information changes
- Willingness to participate in background screening
- Proven customer communication experience by email and phone
Skills
Technical customer supportVoice, chat and email supportProblem-solvingCritical thinkingSocial media savvyWritten and verbal communicationMicrosoft OfficePC-based internet and software applications
Benefits
Competitive industry salariesComprehensive benefits packageWellness programsInternal mobilityProfessional growthInclusive environment
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
BPO / Customer Experience10001+ employeesHQ: New Braunfels, Texas, USA
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