Taking applicationsTechnical Support·Posted 14h ago
Technical Support Specialist
SGSVerified company
Muntinlupa, Metro Manila, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Muntinlupa, Metro Manila, Philippines
EnglishMid level
About the role
Technical support specialist providing first-line desktop and end-user support to SGS affiliates and external clients, including incident triage and troubleshooting by phone and remote tools. The role is based in Muntinlupa, Philippines and requires fluent English plus desktop Windows support knowledge.
What you'll do
- Provide first-line support to affiliates and external clients
- Resolve desktop and end-user support issues
- Handle incidents and requests, including escalation and routing
- Decide incident severity and priority
- Validate and classify incidents and requests
- Troubleshoot via phone and remote access tools
- Manage incidents throughout their lifecycle
- Record known solutions in the knowledge database
What you'll need
- Bachelor's degree or equivalent in engineering, IT, or service management
- Previous customer-facing role
- Strong desktop hardware, Windows 11, and desktop application troubleshooting knowledge
- Experience in multicultural environments
- Microsoft Certified Engineer preferred
- Fluent English
- Strong communication skills
- Teamwork across local and remote teams
Skills
Desktop hardware troubleshootingWindows 11 supportDesktop application troubleshootingIncident managementRemote access toolsKnowledge base documentationCustomer communicationProblem solving
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