Customer Service Support

Retail customer support role based in Hyderabad, India, handling inquiries, product guidance, transactions, returns, and complaints in a store environment. It requires POS and cash-handling experience plus flexible availability including weekends and holidays.

• Respond to customer inquiries about products, services, and store policies
• Assist customers with product selection and recommendations
• Process transactions, returns, and exchanges using POS systems
• Resolve customer complaints with empathy and patience
• Maintain accurate customer records and documentation
• Support merchandising, inventory checks, and store organization
• Collaborate with team members for smooth daily operations
• Follow company policies and maintain professional appearance

• Strong communication and interpersonal skills
• Customer-focused mindset
• Proficiency with POS systems and basic computer skills
• Ability to multitask in a fast-paced retail environment
• Cash handling and payment processing experience
• Patience, empathy, and conflict resolution skills
• Knowledge of retail operations and product information
• Flexible availability including weekends and holidays

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.