Taking applicationsTechnical Support·Posted 15h ago
Technical Support Specialist
AttioVerified company
Australia
Pay
Not listed
Job type
Full-time · Remote
Hours
APAC hours
Location
Australia
EnglishMid level
About the role
Attio is hiring a Technical Support Specialist to handle email, chat, and video support for a B2B SaaS CRM, with deep troubleshooting of APIs, integrations, webhooks, and automations. The role is the company’s first APAC hire, based around Australia and working APAC hours, and requires 2+ years of SaaS technical or customer support experience.
What you'll do
- Provide email, chat, and video support across APAC hours
- Diagnose API, webhook, SDK, and integration issues
- Debug multi-system issues and triage before Engineering
- Troubleshoot customer automations
- Support MCP server and AI workflow integrations
- Own APAC technical support regionally
- Surface customer feedback to Product and Engineering
- Improve Help Center and support processes
What you'll need
- 2+ years in technical or customer support within SaaS
- Troubleshooting APIs, integrations, and workflows
- Experience with logs and debugging
- Familiarity with Zapier, Make, or n8n
- AI and modern tooling curiosity
- Comfortable working autonomously
- Excellent written and verbal communication
- Customer empathy
Skills
API troubleshootingWebhooks and SDKsIntegration debuggingLog analysisAutomation tools (Zapier, Make, n8n)AI-powered workflowsCustomer support via email/chat/videoTechnical documentation
Benefits
Equity12% SuperannuationPaid time offEquipment providedEnhanced family leaveTeam off-sites
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