Banking, Insurance and Customer Service Associate

This is an onsite customer service and loan collections role in Kingston, Jamaica, handling inbound and outbound calls about account status and payment arrangements. It offers paid training, health insurance, and shift differentials, but requires flexible availability across any assigned shift including weekends and holidays.

• Handle inbound or outbound calls with existing customers
• Educate customers on account status
• Attempt to solve customer problems
• Secure payments or make payment arrangements
• Contact or attempt contact with delinquent customers
• Overcome objections about making payments
• Maintain positive relationships with the Loan Servicing team
• Meet or exceed production goals

• Must be 18 years or older
• Minimum 3-4 CXC/GCE/City & Guilds subjects including English, or U.S. high school diploma/GED
• Valid government-issued ID, TRN and NIS card
• Flexible availability for any day and any assigned shift weekly, including weekends and public holidays
• Must be able to train and/or work onsite
• Pass criminal background check and drug test as needed
• Basic PC keyboarding and Microsoft Office experience
• Customer service experience preferred

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.