Customer Service Representative (English) – Early Shift
PrimeXBTVerified company
Remote — anywhere · 4am–4pm GMT, 2/2 shifts
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
About the role
English customer support for a crypto and CFD trading platform: answer clients by email, live chat and phone, troubleshoot issues, and write FAQ articles. 100% remote from anywhere, on 12-hour 2/2 shifts (4am–4pm GMT); 1+ year of online support, ideally in forex or crypto.
What you'll do
- Answer customer queries by email, live chat and phone
- Troubleshoot account and platform issues
- Escalate complex problems to other departments
- Follow up until issues are resolved
- Write FAQ articles and guides
- Suggest improvements to the customer experience
What you'll need
- 1+ year of online customer support
- Excellent written and spoken English
- Experience with customer service software
- Fintech (forex/crypto) experience is a plus
- Available for 2/2 shifts, 4am–4pm GMT
- CV in English
Skills
Benefits
About PrimeXBT
PrimeXBT is an online trading platform for crypto and CFDs. Its customer service team works 100% remotely from anywhere, covering clients around the clock on 2/2 shifts.
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Applications close on 17 November.