Customer Care Representative (English)
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site customer care role in Cairo handling customer calls, resolving issues, and keeping accurate records of interactions. Requires fluent English, a university degree, and prior sales experience; offers paid training, insurance, night-shift allowance, and 24/7 transportation.
What you'll do
- Handle customer inquiries
- Resolve customer issues
- Respond to customer calls
- Offer solutions to concerns
- Maintain accurate records of interactions
- Build strong customer relationships
- Ensure customer satisfaction
What you'll need
- Fluency in English
- University graduate
- Previous sales experience mandatory
- Strong interpersonal skills
- Handle complaints professionally
- Provide empathetic support
- Flexibility with night and overnight shifts
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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