Taking applicationsChat / Email·Posted 8d ago
Support & Ops Specialist – French, Amazon Freight
AmazonVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
EnglishFrenchEntry level
About the role
Support & Ops Specialist for Amazon Freight in Cairo, handling customer escalations and operational issues for the EU network. Requires fluent English and advanced French, with flexible shifts including weekends, nights, and holidays.
What you'll do
- Resolve customer escalations
- Communicate with customers verbally and in writing
- Facilitate information flow between Amazon Freight and external customers
- Proactively resolve issues affecting customer experience
- Adhere to company policies
- Collaborate with team members on continuous improvement
- Work independently on projects or tasks
- Maintain knowledge of resources and procedures
What you'll need
- 1+ years using computers and Microsoft Office
- Fluent in English
- Advanced French (minimum B2 CEFR)
- Bachelor's degree
- Work 40 hours/week and overtime as required
- Flexible schedule including weekends, nights, and holidays
- Data analysis and reporting experience preferred
Skills
Customer serviceConflict resolutionActive listeningWritten and verbal communicationMicrosoft OfficeProcess improvementData analysis and reportingDecision making
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
E-commerce / Technology10001+ employeesHQ: Seattle, WA, United States
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