Taking applicationsChat / Email·Posted 15h ago
Client Service Analyst ‑ Livechat (Czech required)
BybitVerified company
Europe
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishCzechMid level
About the role
Live chat and email customer support role for a cryptocurrency exchange, requiring Czech reading/typing and English communication. It involves shift work including weekends and public holidays, handling client inquiries, complaints, and feedback.
What you'll do
- Assist clients with inquiries via live chat or email
- Ensure efficient and excellent customer service
- Maintain knowledge of the company platform/product and market conditions
- Manage and follow up on client inquiries and complaints
- Convert customer needs into constructive feedback and solutions
- Flag discrepancies or situational risks to management
- Improve team performance and work efficiency
What you'll need
- Czech reading and typing is a must
- Bachelor degree in finance, economics, mathematics, or related field preferred
- Diploma in business administration or business management preferred
- 2-4 years customer service experience preferred
- Frontline Livechat and Email experience preferred
- Proficient in English and Czech communication and writing
- Sharp acumen with numbers and statistics
- Able to work 5-day shift work including weekends and public holidays
Skills
Live chat supportEmail supportCustomer serviceComplaint handlingPlatform/product knowledgeNumerical acumenFintech/crypto knowledgeEnglish and Czech communication
Benefits
Study Growth FundInternal eventsGlobal collaborationCareer growthInternal mobility
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