Guest Relations Specialist
CS OutsourceVerified company
Remote — Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Egypt
About the role
A remote guest communications role for a short-term rental company, handling guest messages by phone, email, SMS and booking platforms from check-in through checkout. It is full-time and follows U.S. business hours, and asks for at least two years of customer service or hospitality experience plus familiarity with Airbnb, Booking.com or VRBO.
What you'll do
- Manage guest communication before, during and after stays via phone, email, SMS and messaging platforms
- Respond to inquiries across Airbnb, Booking.com, VRBO and other platforms
- Coordinate check-ins, check-outs and arrival instructions
- Handle reservation modifications, cancellations and special requests
- Resolve guest complaints and urgent issues
- Coordinate with housekeeping, maintenance and operations teams
- Monitor guest satisfaction and encourage positive reviews
- Maintain records of guest interactions and escalate complex issues
What you'll need
- Minimum 2 years in customer service, hospitality, guest communications or short-term rentals
- Experience with Airbnb, Booking.com, VRBO or similar OTAs
- Excellent written and verbal English
- Strong problem-solving and conflict-resolution skills
- Ability to manage multiple conversations in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work independently with remote teams
- Proficiency with property management systems or CRM is an advantage
Skills
Benefits
About CS Outsource
Dedicated Customer Service, Bookkeeping, and Back-Office Virtual Assistants Built For Short Term Rental Property Managers, Home Services Companies, and other Small businesses.
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