Customer service job
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Sutherland is hiring Customer Service Specialists in Cairo to answer customer questions and resolve issues mainly over the phone. New graduates and dropouts are welcome, and the job includes fully paid training plus social and medical insurance, but it requires night and overnight shifts.
What you'll do
- Answer customer questions and provide support
- Resolve issues calmly and professionally
- Communicate clearly over the phone
- Make customers feel heard and valued
- Work with the team to deliver great service
What you'll need
- Fluent English (B2/C1)
- Good communication and customer service skills
- Positive attitude and willingness to learn
- Strong listening and problem-solving skills
- Comfortable working in a team
- Ability to work night and overnight shifts
- Fresh graduates and dropouts welcome
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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