Technical Support Advisor (German ‑ speaking) ‑ Onsite MA05
ConcentrixVerified company
Barcelona, Spain
Pay
$11/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
On-site technical support advisor role in Barcelona for Concentrix, handling phone and email inquiries from dealers and end users in the fashion industry, including troubleshooting and ticket management. It requires fluent German plus advanced English and offers a permanent 39-hour/week contract with paid training and a fixed Monday-to-Friday daytime schedule.
What you'll do
- Act as first point of contact for dealers and end users via phone and email
- Troubleshoot technical issues and provide accurate resolutions
- Educate customers on product usage, updates, and best practices
- Create and manage support tickets for tracking and resolution
- Collaborate with internal teams on complex or escalated cases
- Maintain accurate customer records and documentation
What you'll need
- Proficient or bilingual in German
- Advanced level of English
- Good disposition for a customer service environment
- Customer care skills and active listening
- 2 years experience in customer service or technical support
- Ability to own calls through to resolution or escalation
- On-site work in Barcelona
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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