Taking applicationsTechnical Support·Posted 8d ago
Senior Technical Support Engineer
Centric SoftwareVerified company
San Francisco, CA (United States)
Pay
$53–$62.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco, CA (United States
Open to people in the United States
EnglishSenior level
About the role
Senior technical support role for Centric Software's PLM platform, resolving customer issues and working with R&D, cloud, and services teams. It is remote, focused on North America customers, and pays a US$110,000–$130,000 base salary.
What you'll do
- Resolve customer queries and issues promptly within SLAs
- Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams
- Manage complex customer accounts and understand hardware/software setups
- React quickly to major customer issues
- Ensure system availability and functionality for customers
- Analyze complex problems and propose solutions
- Establish credibility with internal and external customers
- Achieve proficiency in Centric 8 software installation and functionality
What you'll need
- Expertise in customer-facing roles
- Strong software troubleshooting skills
- Experience with software installation, database management, and cloud infrastructure
- Bachelor's or Master's in computer engineering, IT, Fashion Design, or related field
- Minimum 5 years' experience in a similar role
- Familiarity with PLM/PDM solutions is desirable
Skills
Customer-facing supportSoftware troubleshootingSQL Server and OracleCloud infrastructure (AWS, Azure, Google Cloud)Software installationPLM/PDM familiarityComplex problem analysisAccount management
Benefits
Health insurancePaid time offCareer growthRemote work
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Applications close on 18 November.