Taking applicationsTechnical Support·Posted 14h ago
(Fluent English) L2 Technical Support Consultant (LATAM)
SupportYourAppVerified company
Dominican Republic, Costa Rica, Chile, Ecuador +1 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Dominican Republic, Costa Rica, Chile, Ecuador +1 more
EnglishMid level
About the role
L2 technical support role handling customer issues by email, phone, and chat, including triage, escalation, and knowledge-base work. It is remote with a flexible schedule and USD compensation, but the posting is limited to listed LATAM locations.
What you'll do
- Deliver technical support via email, phone, and chat
- Take ownership of technical issues and triage them
- Analyze and resolve customer technical inquiries
- Escalate issues to internal teams and stakeholders
- Maintain records of failures, maintenance, and bugs
- Contribute to the support knowledge base
- Ensure compliance with SLAs
What you'll need
- Excellent English communication skills (C1)
- 1–2 years in Technical Support, Systems Administration, or Advanced Support
- Hands-on Windows and Linux experience with CLI emphasis
- Hardware diagnosis and troubleshooting experience
- Understanding of hardware and software interactions
- Experience analyzing system logs
- Strong troubleshooting and analytical skills
- Personal computer with 8GB RAM and stable 50/40 Mbps internet
Skills
Technical supportWindows and Linux CLIHardware troubleshootingSystem log analysisEscalation proceduresKnowledge base maintenanceSLA complianceCustomer communication
Benefits
Flexible hoursRemote workPaid in USDReferral bonusInternal health policyCareer growthNo time tracking
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.