Customer Service Consultant (Cantonese Speaker)
SutherlandVerified company
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
APAC hours
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the role
This is an inbound-call and live-chat customer support role for Cantonese and English speakers at Sutherland in Kuala Lumpur, covering technical issues, accounts, and billing. It is 100% onsite in Bangsar South with 9am-9pm shifts including weekends, so it is not a remote role open to Egypt-based applicants.
What you'll do
- Support customers through live chat and inbound calls
- Resolve login errors and device compatibility issues
- Guide customers through account and billing questions
- Keep clear records of every interaction
- Stay updated on product updates and policies
What you'll need
- Fluent spoken Cantonese
- Written Traditional Chinese
- Spoken and written English
- Ideally 1 to 2 years in customer service
- Positive, patient, problem-solving attitude
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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