Taking applicationsTechnical Support·Posted 8d ago
Support Engineer
LithicVerified company
Remote
Pay
$48–$67.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishMid level
About the role
A remote technical support engineer role at a card-issuing and payments platform, owning API and production issues from first response through resolution. It is open only to candidates in the US, parts of Canada, the Netherlands, Poland, or the Czech Republic, so it is not available to applicants in Egypt.
What you'll do
- Own support tickets end-to-end
- Debug production API and card issues
- Query Snowflake and use Grafana/Loki
- Maintain SLA adherence and customer communication
- Surface recurring failure patterns
- Write KCS knowledge-base articles
- Build internal tooling with Retool, Metabase, Grafana, and Snowflake
- Partner with Engineering, Product, and Solutions
What you'll need
- 3+ years in technical support, solutions, implementation, or similar
- Strong debugging in production environments
- REST APIs, webhooks, JSON, and OpenAPI familiarity
- SQL querying against a data warehouse
- Clear customer-facing written communication
- Ownership mindset
- Zendesk, Jira, or equivalent ticketing experience
- Located in US, Canada (Ontario or BC), Netherlands, Poland, or Czech Republic
Skills
REST API debuggingWebhooksSQLSnowflakeGrafana/LokiTicket triageAI-assisted workflowsCustomer communication
Benefits
Paid time offHealth insurancePaid parental leaveSabbatical401(k) matchLife insuranceWork from anywhere 4 weeks/yearEquity
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Applications close on 18 November.