Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager Mid‑Market
NcontractsVerified company
Remote
Pay
$29–$36/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishMid level
About the role
A mid-market Customer Success Manager role at a US risk-management and compliance software vendor, owning a book of strategic and growth accounts from kickoff through renewal and expansion. The job is relationship- and retention-focused, requiring C-suite engagement, business reviews, and cross-functional work with product, sales, and support.
What you'll do
- Manage a portfolio of strategic and growth clients post-sales
- Drive adoption, retention, expansion and value achievement
- Identify and resolve customer risk
- Prepare and deliver executive business reviews
- Collaborate with Product, Sales and Support teams
- Track customer base and upsell opportunities
- Build advanced knowledge of SaaS solutions
What you'll need
- 3+ years in Customer Success, Account Management, Business Development or client-facing role
- Experience with complex, multi-divisional, multi-geographical customers
- Experience developing C-suite relationships
- Analytical and comfortable with PowerPoint, Excel, Word
- Ability to juggle dozens of competing demands
- Team-oriented and results driven
- Customer focused
Skills
Customer success managementAccount managementC-suite relationship buildingBusiness reviewsSaaS product knowledgeExcel and PowerPointCross-functional collaborationUpsell and expansion
Benefits
Paid time off11 paid holidaysHealth insuranceMental health benefitsCompany-paid life and disability insurance401(k) with company matchPet insurancePaid volunteer time off
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Applications close on 18 November.