Taking applicationsTechnical Support·Posted 14h ago
Technical Support Associate‑ Japanese
LRNVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
JapaneseEnglishMid level
About the role
Remote technical support role supporting LRN's proprietary applications for internal and external customers. Requires mandatory Japanese and strong English plus 3-4 years of L2/L3 application support experience; the listed location is the Philippines.
What you'll do
- Provide support for LRN proprietary applications
- Track and update ticket status and requests
- Update reporting systems and group statistics
- Manage internal and external customer expectations
- Escalate capability issues
- Advocate for customers and prioritize requests
- Prepare product information for customers
- Maintain quality and collaborate on solutions
What you'll need
- Bachelor's degree
- 3-4 years of L2/L3 customer-facing application support experience
- Proficient in written and spoken Japanese
- Excellent English communication
- Experience supporting US and Europe enterprise customers
- Familiarity with HTML and CSS
- Familiarity with Learning Management Systems
- Microsoft Office/Excel and CSV handling
Skills
Japanese languageEnglish communicationApplication supportHTML and CSSLearning Management SystemsMicrosoft ExcelCSV file handlingCustomer expectation management
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