Taking applicationsTechnical Support·Posted 14h ago
Product Support Specialist‑ Eastern Time Zone (United States of America)
HuntressVerified company
United States of America
Pay
$24–$31.5/hr
Job type
Full-time · On-site
Hours
US hours
Location
United States of America
Open to people in the United States
EnglishMid level
About the role
Product Support Specialist at Huntress providing technical support to customers, troubleshooting Windows/macOS and security product issues. Remote US role requires living in the Eastern Time Zone and offers $50,000–$65,000 plus bonus and equity.
What you'll do
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes
- Assess customer issues and escalate incidents as needed
- Follow up with customers and see problems through to resolution
- Exceed customer expectations with excellent service
- Recommend changes to internal and customer-facing documentation
- Grow knowledge of internal procedures, product, and customer environments
What you'll need
- Located in the Eastern Time Zone
- Adaptable in a hypergrowth environment
- Collaborative team mindset
- Disciplined systematic problem-solving
- Practical Windows support experience
- Practical macOS support experience
- Antivirus configuration and troubleshooting experience
- Familiarity with GPO, RMMs, and SCCM
Skills
Windows troubleshootingmacOS troubleshootingAntivirus configurationGPO/RMM/SCCMCustomer serviceProblem-solvingDocumentationEscalation
Benefits
100% remote workPaid time offPaid parental leaveHealth insurance401(k) with 5% contributionLife and Disability insuranceStock optionsHome office reimbursement
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