Customer Service Representative ‑ Temporary
SutherlandVerified company
Houston, TX, United States
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Houston, TX, United States
Open to people in the United States
About the role
A six-month temporary contract handling inbound calls for a scholarship program, assisting families and schools with student inquiries and application or funding status. The role is work-from-home with equipment provided, but requires reliable wired internet and a quiet workspace.
What you'll do
- Handle inbound calls from families and schools
- Answer student inquiries
- Explain scholarship application and funding status
- Ensure callers are satisfied
- Register students for the scholarship program
What you'll need
- Fluency in English
- Customer service experience
- Familiarity with Microsoft Office
- Reliable hard-wired internet
- Quiet, distraction-free, secure workspace
- Strong multitasking abilities
- Problem-solving drive
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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