Customer Service Advisor
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site Customer Service Advisor role in Cairo with Sutherland, handling customer inquiries and resolving issues by phone. Requires fluent English (B2/C1), customer service skills, and flexibility for night and overnight shifts; fresh graduates and dropouts are welcome.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience
- Address customer inquiries
- Resolve customer issues
- Maintain high levels of customer satisfaction
What you'll need
- Fluency in English (B2/C1)
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and customer experience
- Problem-solving and active listening
- Attention to detail
- Customer-facing experience and CRM familiarity is a plus
- Flexibility with night and overnight shifts
- Professional phone etiquette and communication techniques is a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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