Taking applicationsTechnical Support·Posted 8d ago
Technical Support Specialist, IRE
Porch GroupVerified company
CO Remote
Pay
$6.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
CO Remote
EnglishMid level
About the role
Technical Support Specialist for a SaaS company supporting property inspection software users across North America, AU, NZ, and the UK. The role is remote but limited to Colombia and involves customer-facing troubleshooting by phone, chat, and email.
What you'll do
- Provide live customer support via phone, chat, and email
- Troubleshoot customer issues
- Work with customers to find solutions
- Walk customers through steps to correct issues
What you'll need
- 2+ years of experience in a technical support role
- Excellent written and spoken English communication
- Excellent conflict management and de-escalation skills
- General understanding of the troubleshooting process
- Experience troubleshooting desktop applications
- Windows and Mac troubleshooting experience
- Ability to type 50+ words per minute
- Quiet workspace and internet of at least 30 Mbps download / 10 Mbps upload
Skills
Technical troubleshootingDesktop application supportWindows troubleshootingMac troubleshootingConflict managementDe-escalationWritten and spoken EnglishMicrosoft Office and G Suite
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Applications close on 18 November.