Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager, SMB
ProkeepVerified company
United States
Pay
$41–$43.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishMid level
About the role
A customer success role managing SMB distributor accounts for a SaaS communications platform, focused on adoption, retention, renewals and expansion. It is listed in the United States and pays $85–90K OTE with a quarterly performance bonus.
What you'll do
- Manage a portfolio of SMB accounts as primary point of contact
- Develop and execute customer success plans
- Drive product adoption, usage and value realization
- Monitor account health and mitigate churn risk
- Forecast renewals and ARR trends
- Conduct business reviews and check-in meetings
- Identify expansion and upsell opportunities
- Collaborate with sales, product and support teams
What you'll need
- 2+ years Customer Success experience with SMB organizations
- Experience in SaaS, construction, distribution or technology
- Experience managing a book of business with SMB organizations
- Strong relationship-building with key decision-makers
- Strong presentation, written and verbal communication skills
- Knowledge of onboarding, adoption, retention and expansion
- Ability to learn new technologies quickly
- Remote work experience is a plus
Skills
Customer successSaaS account managementSMB relationship managementProduct adoptionRenewal forecastingUpselling and expansionCross-functional collaborationCustomer journey knowledge
Benefits
Health insurancePaid time offPerformance bonusEquity packageEducation stipend
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Applications close on 18 November.