Shaw: Hiring Consultant ‑ Customer Service
SutherlandVerified company
Mandaluyong, NCR, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mandaluyong, NCR, Philippines
About the role
Customer service consultant handling inbound calls, product and service inquiries, payments, account maintenance, and possible upselling. The posting is listed for Mandaluyong, Philippines, and requires a high school diploma or GED plus basic PC and Microsoft Office skills.
What you'll do
- Answer inbound calls
- Respond to product and service inquiries
- Process payments
- Perform general account maintenance
- Up-sell customers to new products or services
What you'll need
- High school diploma or GED
- Excellent verbal and written communication skills
- Proficient reading skills
- Multitasking across several applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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