Taking applicationsChat / Email·Posted 8d ago
Customer Support Representative
7shiftsVerified company
Toronto Saskatoon Vancouver (Canada)
Pay
$17–$24/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Toronto Saskatoon Vancouver (Canada
EnglishMid level
About the role
Customer Support Representative at 7shifts, handling chat, email, and phone support for restaurant customers. The role focuses on troubleshooting, product education, and retaining customers, with hybrid work tied to Canadian offices and a CA$50K–CA$70K salary plus equity.
What you'll do
- Serve as first point of contact via chat, email, and phone
- Troubleshoot and problem-solve customer concerns
- Educate customers and develop training materials/videos
- Identify ways customers can benefit from the product
- Track requests and report software bugs
- Collaborate with the Support team
What you'll need
- 1–2 years technical customer support experience
- Strong written and verbal communication
- Experience with web and mobile apps
- Resilience and resourcefulness
- Ability to learn quickly
- Customer empathy
Skills
Technical customer supportWritten and verbal communicationWeb and mobile app troubleshootingAttention to detailQuick learningCustomer empathySaaS supportRestaurant industry knowledge
Benefits
Health insurancePaid time offEquipment providedCareer growthEquityFlexible work arrangementParental leaveProfessional development
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Applications close on 18 November.