Taking applicationsTechnical Support·Posted 8d ago
Senior Customer Success Engineer
CriblVerified company
Remote - United Kingdom
Pay
$51.5–$61/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United Kingdom
EnglishSenior level
About the role
A senior customer success engineering role at Cribl focused on driving product adoption through 1:1 and scaled 1:many technical engagements. It requires deep observability and security technical knowledge and is listed for remote work in the United Kingdom.
What you'll do
- Drive product adoption and enablement
- Act as a trusted technical advisor
- Resolve complex customer issues
- Deliver webinars, workshops, and educational content
- Identify churn risks and retention strategies
- Collaborate with Product, Engineering, Sales, Marketing, and CX Operations
- Track customer health, adoption, and engagement metrics
- Use automation and digital tools to scale customer engagement
What you'll need
- Deep technical acumen in data observability and security
- Experience with enterprise software, distributed systems, and cloud environments
- Strong communication, interpersonal, and presentation skills
- Problem-solving and data-driven analytical skills
- Cross-functional collaboration
- Strong project management and organization
- Experience creating and delivering technical content
- Familiarity with customer success platforms is a plus
Skills
Customer successTechnical account managementSIEMAPMLogging and metricsCloud environments (AWS/Azure/GCP)Data analysisWebinars and technical content
Benefits
Paid time offPaid holidaysRetirement/pension supportEquipment providedEquityPerformance bonusWellness programs
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Applications close on 18 November.