Taking applicationsTechnical Support·Posted 11d ago
Senior Customer Support Engineer
Outseer
Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt
EnglishSenior level
About the role
Senior Customer Support Engineer providing second-tier remote technical support for Outseer Fraud Manager and Outseer 3D-Secure products. The role focuses on resolving complex technical issues, mentoring junior engineers, and may require 24/7 shift work, holidays, and on-call coverage.
What you'll do
- Provide second-tier technical support for escalated customer issues
- Diagnose and resolve complex technical product issues
- Collaborate with product development, engineering, and QA
- Mentor junior support engineers
- Participate in project delivery and product deployment
- Develop technical documentation and knowledge base articles
- Communicate with customers throughout the support process
- Identify issue trends and contribute to process improvement
What you'll need
- Bachelor's in technical discipline or 4 years customer support experience
- Excellent verbal and written communication
- Strong problem-solving and analytical skills
- Proficiency with multiple databases and web architectures
- Ability to manage multiple requests under pressure
- Availability for flexible hours, weekends, holidays, and on-call
- Knowledge of J2EE app administration is a bonus
- Basic network and industry technologies knowledge
Skills
Technical troubleshootingCustomer supportJ2EE web applicationsTCP/IP networkingSQL/databasesSSL/TLS encryptionAPIs/SOAP2FA/MFA
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.