Associate ‑ Customer Service ‑ Work At Home

Remote contract customer support role handling billing inquiries, account verification, and technical troubleshooting for customers. It requires prior technical support experience, strong communication skills, and a home setup meeting specified computer and internet requirements.

• Support general billing inquiries
• Access customer records and verify account information
• Identify customer needs and recommend solutions
• Place follow-up calls to ensure needs are met
• Access databases and technical applications to determine root causes
• Interact with client departments regarding escalations
• Schedule technician visits when needed
• Attend job-related training and product updates

• High School diploma or equivalent
• Basic PC keyboarding skills
• Microsoft Office experience (Outlook, Word, Excel)
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking using several applications
• Ability to be goals oriented

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.