English Customer Service Representative – Hospitality Account
SutherlandVerified company
Hybrid — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · Hybrid
Hours
US hours
Location
Alexandria, Egypt
About the role
Full-time on-site/hybrid customer service role in Alexandria handling hospitality account inquiries, issues, and customer satisfaction. Open to fresh graduates and dropouts with B2/C1 English, but requires flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions
- Address inquiries
- Resolve issues
- Maintain customer satisfaction
- Provide tailored solutions
- Ensure a positive customer experience
What you'll need
- Fluency in English at B2/C1 level
- Fresh graduates and dropouts can apply
- Strong customer service and support skills
- Ability to enhance customer satisfaction and experience
- Problem-solving and active listening
- Attention to detail
- Flexibility with night and overnight shifts
- Professional phone etiquette is a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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